The onset of the pandemic in early 202 saw a massive boom in the delivery sector. Currently, the world share of the delivery market is $470 billion, with the food delivery market alone in the US standing at $218 billion.

With delivery services showing no signs of slowing down, you need to improve your services and ensure that you retain your customers and continue to grow as the industry goes from strength to strength.

Route Planning

Route planning software should be used for every single driver on the road. Improving efficiency needs to encapsulate the time packages are present on the road and how quickly they reach the customer. Route planning software is software that allows you to plan out the fastest route from start to finish and in the most efficient way possible. You simply enter all your drop-off points, and the best route will be calculated for you. This will allow you to give better delivery time estimates and avoid missing deadlines and late deliveries.

As an added bonus, if you use route planning software that also utilizes GPS tracking, you can get real-time traffic updates, allowing you to reconfigure your route and avoid highly congested areas; you can find gas stations to refuel and avoid any unnecessary delays by getting ahead of the curve.

Train Staff

Never underestimate the impact the right staff will have on your logistics. You need everyone to be aware of their effect at each part of the process and be able to work to optimize efficiency. This starts with complete and efficient training. Is everyone following best practices? Are drivers using the right technology and driving habits to help them get from A to B as quickly as possible, or are they responsible for holding up deliveries unnecessarily?

Ensure everyone has the tools, skills, and knowledge to perform their job roles.

Delivery Management Software

Having courier software that can track end-to-end needs in transportation can give you better insights into how you are operating and allow you to make better, more informed decisions having all of the information to hand. Ideal for freight operators, couriers, messengers, etc, this software tracks everything you need and gives you real-time updates without missing a beat so you can improve logistics.

In addition to deploying delivery management software, incorporating last mile logistics software offers a more streamlined approach to managing your fleet’s delivery and route planning operations efficiently. This specialized software ensures that the final leg of the delivery process is optimized for speed and customer satisfaction, aligning with your company’s goal of providing impeccable service.

Track Metrics

You need to be constantly tracking metrics to allow you to see how you are performing, where things aren’t working, and what the feedback and satisfaction scores are from customers and partners. 

Tracking metrics such as on-time delivery rates, time out on delivery, delivery accuracy, and time present at stops can help you identify issues, courier performance data, and overall satisfaction. If you aren’t aware of your performance, you can’t make improvements to eradicate issues. If things are slipping, your customers will be slipping away to competitors who can offer what they need. So, to remain competitive, ensure you know your metrics, are aware of issues, and are addressing them to remove inefficiencies.

Order Prioritization

At a minimum, you need to operate on a schedule that allows you to prioritize the more time-sensitive orders. FIFO (first in, first out) should be a role you work by, but prioritizing time-sensitive orders so they aren’t missing their delivery windows is vital.

Create delivery sequences that allow you to prioritize the most urgent orders and get them through the system ready for dispatch and delivery on time to avoid things being missed.

Some good ideas to help you do this include:

  • Putting VIP customers first.
  • Having your most valued customers’ orders taken care of is a priority.
  • Grouping faster-processed orders so they can move through the system quickly and avoid being held up by orders that take more time.

Be Realistic About Delivery Times

Sure, customers want their orders delivered as quickly as possible. However, you need to be realistic about delivery times and what you can reasonably commit to. Overshooting your predicted delivery times will lead to decreased satisfaction and reduced compliance. 

Leverage historical data, be proactive in notifying clients of any issues that arise that will impact their predicted delivery windows, and communicate clearly when packages can be expected, i.e., can you give 2-hour delivery windows? Is an AM or PM slot more feasible? Whatever you do, make sure everyone is aware of the expected time of delivery as close as possible.

Improving your logistics requires you to be on top of many aspects of the route planning side of operations, internal processes, and more to get your deliveries from your customers to the recipient in a timely fashion. These tips can help you to improve operations and boost efficiency quickly.